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Frequently asked questions

What do I need to get started?

We will need to ask you some questions about your household or small business and your energy usage. First, you need to tell us what type of plan you are looking for and where you are located. It is a good idea to have a recent bill in front of you as this may help you answer some of the questions that follow. We can provide more personalised results if you tell us about your energy usage.

December 3, 2019

Can you switch me to a new plan?

No, we cannot switch you to a new plan. We provide all the details you need to make an informed decision but you need to contact the retailer of your choice, to switch to a new plan. Once you have found a plan you like and you are ready to switch, have a look at our switching checklist.

December 2, 2019

Do you really have every plan covered?

Yes. Energy companies (retailers) are required by law to provide us with data for every plan they make available to most customers. This may include plans with special conditions that you need to meet, to be able to take up a plan. If this is the case, our plan information documents will list any conditions that the retailer has specified.

November 29, 2019

What is Energy Made Easy?

Energy Made Easy is a free Australian Government energy price comparison service, that can be used to find and compare home and small business electricity and gas plans in New South Wales, Queensland, South Australia, Tasmania or the Australian Capital Territory.

November 29, 2019

How can I contact an energy retailer?

We've compiled a list of all the energy retailers that have gas and electricity plans in Energy Made Easy and their contact details.

November 28, 2019

Who is my energy distributor?

We've compiled a list of energy distributors, their supply areas and their contact details.

November 26, 2019

Can bills from all retailers be uploaded to Energy Made Easy?

Consumers and businesses are now able to complete an energy plan search on Energy Made Easy by uploading a PDF bill for more personalised results. Here is a list of the retailers whose bills we have tested and can confirm are supported by our website.

November 20, 2019

What is a controlled load?

A controlled load is a tariff you pay for some appliances like slab or underfloor heating or electric hot water systems. Retailers charge you just for that appliance and the energy it uses. Controlled tariffs are generally lower as these appliances operate during off-peak hours, usually overnight.

October 11, 2019

Do I need a bill to search for a plan on Energy Made Easy?

While providing details from a recent gas or electricity bill is optional when searching for an energy plan for your home, it is always required if you’re a small business.

October 11, 2019

What is a smart meter?

Smart meters are a special type of electricity meter. They are different to other meters because they record how much electricity your house or business is using at regular times during the day, and it sends these readings directly to your energy provider electronically.

October 11, 2019